• Disclosure
  • Privacy Policy
  • DMCA Policy
  • CCPA
  • Medical Disclaimer
Tuesday, February 7, 2023
Smith County News Online
  • Home
  • News
  • Business
  • Technology
    • Crytpocurrency
    • Gaming
    • Gadgets
  • Sports
  • Health
  • General
    • Business Services
  • Travel
  • Press Releases
  • Popular
No Result
View All Result
  • Home
  • News
  • Business
  • Technology
    • Crytpocurrency
    • Gaming
    • Gadgets
  • Sports
  • Health
  • General
    • Business Services
  • Travel
  • Press Releases
  • Popular
No Result
View All Result
No Result
View All Result
Home Travel

Travel Solutions: She Canceled Her Iceland Trip In Time. Where’s Her Refund? – Arizona Daily Star

by NewsReporter
January 16, 2022
in Travel
travel-solutions:-she-canceled-her-iceland-trip-in-time.-where’s-her-refund?-–-arizona-daily-star
Share on FacebookShare on Twitter

Travel solutions: She canceled her Iceland trip in time. Where’s her refund?

I had to cancel a trip to Iceland when my fully vaccinated daughter and her boyfriend, who was supposed to travel with us, contracted COVID-19. I had to cancel all the prepaid components of our trip, which required many emails and phone calls. I was within the cancellation window for all the components of our vacation.

Most refunds were prompt. But I’m having trouble with the Blue Lagoon, a resort hotel, and a snorkeling trip. The Blue Lagoon will not respond to any inquiries, even though I received confirmation of cancellation. I have not seen a refund from them.

DIVE.IS, the snorkeling tour company, claims they never received my emails to cancel. They later responded to my inquiries via email — so the company must be receiving them — and also via Facebook. They said their tech team would “look into it,” but that was more than a week ago, and I have heard nothing since.

I contacted them again but have received no response. I’m just wondering what else I can do to get results from a company in Iceland. I have told them that we will rebook someday, so I want to be able to do business with them again. I am worried that both of these companies will just ghost me, and I have no recourse.

Can you help me get a refund of my prepaid Blue Lagoon and snorkeling tickets? — Kim Josund, Lake Forest Park, Washington

A: Both the hotel and the tour operator should have promptly acknowledged your cancellation and returned your money.

And I realize you have heard this before, but it merits repeating: Things got a little crazy during the pandemic when it came to refunds. Companies that normally respond to a refund request quickly have taken weeks or months to respond. There is no excuse for that.

Let’s take these cases one by one. Blue Lagoon appeared to be in business during the time of your visit but apparently deprioritized refund requests. So, when you contacted it, the hotel just put your request on the back burner. You were, indeed, within the cancellation window. You kept a paper trail of your correspondence with the resort, even though no one responded.

It was just a matter of being persistent and polite with Blue Lagoon. That’s really difficult when you’re dealing with a large cancellation like yours. And frankly, you shouldn’t have to wait for a refund. They took your money in a few seconds — is it asking too much to return it in a timely manner?

On the snorkeling tour refund request, a look at your records reveals that they hadn’t acknowledged your timely cancellation of the dive trip. If you don’t receive an acknowledgment, you shouldn’t assume the email was received. So, you reached out to them again.

I contacted Blue Lagoon on your behalf. It offered a full refund, which you should have received under the terms of your purchase. DIVE.IS offered you a voucher for a future trip. You accepted both and plan to reschedule your trip to Iceland.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org

Start exploring magnificent places with our weekly travel newsletter.

Related Posts

score-the-lo-and-sons-og-2-bag-for-25%-off-–-travel-+-leisure

Score The Lo And Sons OG 2 Bag For 25% Off – Travel + Leisure

by NewsReporter
April 14, 2022
0

Each product we feature has been independently selected and reviewed by our editorial team. If you make a purchase using the links included, we may earn commission. You've put a lot of thought into the airline you're flying with, the hotel you're staying at, and the activities you'll be partaking...

kgf-2-live-updates:-kgf-3-announced,-audience-reactions,-review,-box-office-numbers-of-yash-starrer-–-pinkvilla

KGF 2 LIVE UPDATES: KGF 3 Announced, Audience Reactions, Review, Box Office Numbers Of Yash Starrer – PINKVILLA

by NewsReporter
April 14, 2022
0

KGF 2 LIVE UPDATES: KGF 3 announced, audience reactions, review, box office numbers of Yash starrer The much-anticpated pan Indian film KGF: Chapter 2 hits the big screen today after a long, long wait. The stars Yash as the protagonist and follows the journey of Rocky Bhai. Srinidhi Shetty is...

ray-ban-sunglasses-are-up-to-60%-off-at-nordstrom-rack-–-travel-+-leisure

Ray-Ban Sunglasses Are Up To 60% Off At Nordstrom Rack – Travel + Leisure

by NewsReporter
April 14, 2022
0

Each product we feature has been independently selected and reviewed by our editorial team. If you make a purchase using the links included, we may earn commission. Whether you're embarking on a beach vacation or running errands close to home, a good pair of sunglasses will take you far. But...

9-awesome-trips-you-can-take-without-driving-–-forbes

9 Awesome Trips You Can Take Without Driving – Forbes

by NewsReporter
April 13, 2022
0

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. As if the price of car rentals wasn’t already bad enough, this year is poised to make travel even more expensive. Fuel prices are rising to wallet-stinging levels. Don’t...

Smith County News Online

© 2021 Smith County News Online

Navigate Site

  • Disclosure
  • Privacy Policy
  • DMCA Policy
  • CCPA
  • Medical Disclaimer

Follow Us

No Result
View All Result
  • Home
  • DMCA Policy
  • Medical Disclaimer
  • Privacy Policy
  • Disclosure
  • CCPA
  • Terms of Use

© 2021 Smith County News Online

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT